FAQs
Frequently asked questions
Can't find your answer? WhatsApp us or call +234 706 241 1867. We are available 24 hours a day.
What are the check-in and check-out times?
Check-in is from 2pm. Check-out is by 12 noon.
Is breakfast included?
Yes. Breakfast is included with every stay, and guests can also use the private chef, spa, gym and lounge at no extra cost.
Do I need to pay a caution deposit?
No. We do not charge a caution deposit.
What do I need to bring at check-in?
A valid photo ID for each guest.
How can I pay?
We accept local and international debit and credit cards. Online bookings are paid in full at the time of booking through Paystack. Rates include VAT and service charge.
Can I cancel my booking?
Yes. Bookings can be cancelled free of charge up to 48 hours before check-in (2pm on the day of arrival), with a full refund. Cancellations made later than that, and no-shows, are charged in full.
How many guests can stay in an apartment?
Every apartment sleeps up to 2 guests in a king-size bed.
Are smoking, pets or parties allowed?
All apartments are non-smoking. Pets and parties are not allowed.
Do you offer long-stay rates?
Yes. Long-stay rates are agreed individually. Send us your dates and we will reply with a rate.
When can I reach you?
Our team is available 24 hours a day, 7 days a week, and we aim to reply straight away.